User Data Deletion Instructions

An organization administrator may open Organization Settings → Omnichannel and disconnect the Facebook, Instagram, or WhatsApp account. This immediately prevents new platform activity for that channel and schedules associated credentials for secure removal.

Email privacy@digitrixconnect.com with the subject “Data Deletion Request”. Include the organization name, account email, connected Page/account name, and enough information for us to verify authority. Never send passwords, access tokens, or App Secrets.

We will verify the requester’s identity and authority, acknowledge the request, and delete or irreversibly anonymize eligible information. We generally complete verified requests within 30 days unless a longer period is required by law or technically necessary. We may retain limited records required for security, fraud prevention, financial compliance, dispute resolution, or legal obligations.

You may also remove Digitrix Connect from your Facebook Business Integrations or revoke the relevant business integration from Meta’s account settings. Revoking access stops future API access but does not replace a deletion request for information already lawfully retained by your organization.

For the status of an existing request, contact privacy@digitrixconnect.com from the same verified email address.